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Interpreting - Translation


DEALING WITH CUSTOMER COMPLAINTS

Words:
analysis   resolution   'front line' people   ensure   resolve the issue   correct procedure   circumstances   avoid   record   implemented   continuing   legal remedies   necessary   customer complaints  

Most companies have a set plan for dealing with __________ to __________ the best course of action can be __________ as soon as possible. The __________, who deal with complaints, will need to know the __________ to deal with complaints and decide on the __________ steps to __________ or who to refer the complaint to. The staff need to be given with a clear set of rules to operate by in order to resolve complaints wherever possible at the first contact. It is important to have a staff log to __________ details of complaints for later __________.
If a customer complaint still has no __________ there is still action the company can take that can help __________ the problem __________ or repeating. Unresolved complaints can be referred externally or an alternative dispute resolution procedure can be used. The complaint could also be referred to an external complaint agency, or in extreme __________ the customer making the complaint can be informed of the appeal procedure or other __________.
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