Telephoning English
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Interpreting - Translation


Drag and Drop

Words:
visitors   directly   public   subscribers   correct extension   less   required   assistance   billed   press   card   phone   functions   previously   workload   sophisticated   intervention   office  

A telephone operator is either

-- a person who provides __________ to a telephone caller, usually in the placing of operator assisted telephone calls such as calls from a pay __________, collect calls (called reversed-charge calls in the UK), calls which are __________ to a credit __________, station-to-station and person-to-person calls, and certain international calls which cannot be dialed __________.
-- a company that offers telephone services to __________. For example, users of a mobile phone will register with a mobile phone operator to receive GSM services.
With the development of computerized telephone dialing systems, many telephone calls which __________ __________ a live operator can be placed automatically by the calling party without additional human __________. Before the advent of automatic exchanges, it was impossible to make any call without the assistance of an operator. Callers rang up an operator at a switching __________ who then literally connected their wire to the proper circuit in order to complete the call. As phone systems became more __________, this sort of direct intervention by the telephone operator was needed less and __________.

As well those employed by the __________ networks, operators were also needed by companies to answer incoming calls and connect them to the __________. This function is still needed but Direct Inward Dialing and computerized answering systems (“if you are calling about … please __________ 1”) have reduced the __________ of operators and in small companies the operator usually has other __________ such as greeting __________.
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